Q.  How do I arrange for service?

A.  Just call or email us.  We will set up a free walk through.  A representative will visit your home or office and explain the cleaning tasks that are normally completed during each cleaning.

Q.  How many people will be in my home?

A.  We normally work in teams of one or two depending on the size and condition of the home or office.

Q.  Do I need to sign a residential cleaning contract?

A.  No.  You may cancel your residential service at any time.  AbsoluteClean also reserves the right to cancel your service at any time if we determine it is not a good match.

Q.  Do I need to do anything before the cleaners arrive?

A.  In order for the cleaners to do their job, we ask that you pick up clothing, toys and other household items.  The cleaners will not know where your personal items belong and we prefer that they not open your closets or drawers to put things away.

Q.  What if I find a problem with the service?

A.  Every cleaning has a 100% satisfaction guarantee.  If you are not satisfied, a cleaner will return to your home or office and address the issue.

Q.  What about pets?

A.  We are very pet friendly.  We do need to know if you have them and we would like to have their names for reference.  If you have large and/or aggressive pets, we ask that you secure them while we are cleaning.

Q.  Do I need to be home?

A.  It is entirely your decision whether you are there while we clean or if you issue us a key.  If you should choose to issue a key, please be assured that we will take every measure to protect it.

Q.  What about cleaning supplies and equipment?

A.  For your convenience, we furnish all necessary products and equipment.  However, we will gladly use any products you provide.

Q.  What if I need to skip a cleaning?

A.  Please call 24 hours in advance.  Cancellations with less than 24 notice are subject to a $50 cancellation fee.  Repeatedly skipping your scheduled cleanings will result in termination of service.

For more questions please do not hesitate to call or email.